2022-07-14: Web pages are not loading properly
Incident Roles
The DRI for this incident is the incident issue assignee, see roles and responsibilities.
Roles when the incident was declared:
- Incident Manager (IMOC): @whaber, @theoretick
- Engineer on-call (EOC): @cmcfarland,
cgardner (user lookup failed)
Current Status
A limited set of web pages are showing partial or non-renderable pages for multiple domains.
Summary for CMOC notice / Exec summary:
- Customer Impact: A number of GitLab-hosted pages are unreachable
- Service Impact: ServicePages
- Impact Duration: 12:00 UTC - end time UTC ( duration in minutes )
- Root cause: See this comment for RCA
Timeline
Recent Events (available internally only):
- Deployments
- Feature Flag Changes
- Infrastructure Configurations
- GCP Events (e.g. host failure)
- Gitlab.com Latest Updates
All times UTC.
2022-07-14
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15:15
- @cmcfarland declares incident in Slack. -
15:44
- @cmcfarland determines that this is affecting more widespread projects than just GitLab pages -
15:45
- Suggestion on opening Google ticket to determine whether an issue is present on their side or we are canceling the requests on ours -
15:56
- Google support case has been opened -
17:30
- Root Cause identified with #7438 (comment 1027005184) -
18:00
- Auto-deploy pipeline containing revert MR started
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Customer Impact
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Who was impacted by this incident? (i.e. external customers, internal customers)
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Incident Response Analysis
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Post Incident Analysis
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