License transfer process - (ie) Customer accidentally buys .com instead of self-managed.
When someone accidentally buys .com instead of self-managed,
The current process to resolve this is to have sales:
- create a new opp,
- Create a new quote,
- Secure a customer signature on the quote,
- Submit for approval,
- Answer all questions and concerns related to the new quote, license key delivery and usage.
This is quite time consuming and a zero iACV activity.
Edited by Conor Brady