Support tools post -- July 24

Proposal

@lbot mentioned some open source tools @wchandler has been building for Support. These help customers with monitoring but are also indicative of Support moving towards being more data-driven. Opening this issue to discuss writing a blog post about the tools and what this means for Support.

Checklist

• If you have a specific publish date in mind
  • Include it in the issue title
  • Give the issue a due date of a minimum of 2 working days prior
• If time sensitive
  • Added ~"priority" label
  • Mentioned @rebecca to give her a heads up ASAP