Update the Community Advocate section of the handbook
Description
The Community Advocacy section of the handbook seems to be very sparse at the moment. We could improve it greatly by updating it with our current workflows, general recommendations and various useful information.
Stuff to do
- Protocol for responding to various ticket archetypes
- Stability Complaints
- Feature Requests
- General Questions
- Mentions
- Tickets in languages other than English
- ZenDesk Recommendations
- Macro Usage
- Suggested ZenDesk Views
- Stuff specific to certain support channels
- Twitter
- Usage of likes
- Twitter
- Suggested course of action for tickets that go out of scope of the channel they were submitted in
- Add YouTube to the list of channels we respond to
- Add a link to the Support issue tracker filtered to Community