Merge requests · GitLab.com / www-gitlab-com · GitLab

Add work-flow for handling call requests when you are inexperienced

!3161 · created Sep 14, 2016 by De Wet 10.4
DepartmentCustomer Support handbook
- Merged
updated Feb 03, 2022
workflow for updating an existing issue

!3159 · created Sep 14, 2016 by De Wet 10.4
DepartmentCustomer Support handbook
- Merged
- 5
updated Feb 03, 2022
Add: Customer Call Best Practices section to Support Handbook

!3132 · created Sep 12, 2016 by A. Felipe Cabargas 10.4
DepartmentCustomer Support handbook
- Merged
- 1
updated Feb 03, 2022
Create Support Policies section. Add information on 2FA removal.

!2722 · created Jul 25, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 1
updated Feb 03, 2022
Specify the use of the ZD play button and Twitter view

!2238 · created Jun 02, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
updated Feb 03, 2022
Handbook: Share issues with customers

!1754 · created Mar 22, 2016 by Patricio Cano 10.4
DepartmentCustomer Support handbook
- Merged
updated Feb 03, 2022
Manually setting priority (SLA)

!4355 · created Dec 28, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 11
updated Feb 03, 2022
Move knowledge-base to SOP

!4199 · created Dec 12, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
updated Feb 03, 2022
Clarify how to schedule customer calls

!3980 · created Nov 29, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 10
updated Feb 03, 2022
Add information on GitHost.io migration services

!3764 · created Nov 09, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 13
updated Feb 03, 2022
Add profile picture to ZD

!3732 · created Nov 04, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 1
updated Feb 03, 2022
Support turbos do not assign

!3719 · created Nov 03, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 6
- 1
updated Feb 03, 2022
Link to Documentation Styleguide

!3481 · created Oct 14, 2016 by De Wet 10.4
DepartmentCustomer Support handbook onboarding
- Merged
- 3
updated Feb 03, 2022
Add KB instructions on SE testing environment

!3424 · created Oct 10, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 7
updated Feb 03, 2022
Small tweaks to BootCamp CheckList

!3393 · created Oct 06, 2016 by De Wet 10.4
DepartmentCustomer Support handbook
- Merged
- 4
updated Feb 03, 2022
New Support Knowledge Base 4 of 8 checklist items completed

!3381 · created Oct 05, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 18
- 1
updated Feb 03, 2022
Use hiring manager. Add timezone.io

!3358 · created Oct 04, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 4
updated Feb 03, 2022
Support handbook updates

!3304 · created Sep 29, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
updated Feb 03, 2022
Support handbook restructure

!3269 · created Sep 26, 2016 by Chris 10.4
DepartmentCustomer Support handbook
- Merged
- 22
updated Feb 03, 2022
Add optional advanced topics to SE Bootcamp

!3246 · created Sep 23, 2016 by De Wet 10.4
DepartmentCustomer Support handbook onboarding
- Merged
- 3
updated Feb 03, 2022