Organize alerts by status in list view
Problem to solve
When users are triaging a large list of alerts with a team, they need a way to understand which alerts need immediate attention. The ability to differentiate between triggered, acknowledged, and resolved alerts is a crucial element of this workflow. Being able to differentiate between these statuses quickly, enables them to focus on the triggered alerts that that need investigation to get those assigned to a team member.
Intended users
Further details
This work drives the direction of the Alert Management category.
Proposal
The alert list UI needs to have tools to visually differentiate between alerts based on status. This might be organizing the alerts into different tabs or providing ways to filter a single list.
Design
After exploring both the filter and tabs options, the proposal is to move forward with tabs on the list page. The tabs will be:
- Open (which includes both triggered and acknowledged alerts)
- Triggered
- Acknowledged
- Resolved
- All alerts
Here's how that would look:
Further details
- The open tab will be the default tab, and it will include all triggered and acknowledged alerts
- Once alerts are ignored or resolved in the open tab, they will be removed from the
openalerts list. Users can view them again by clicking on either theignoredorresolvedtabs.
Here's how that would work in practice (note: gif was created before "all alerts" tab was added, so it should be used as a guide for interaction though not final tab list):
