Monitor Health Group: JTBD
UPDATE
A lot of this research has been done via research cycles completed for Category:Incident Management ~"Category:Alert Management" and Category:Error Tracking for the ~"group::health" team. Before organizing more user interviews, we are going to review and distill artifacts from these past research initiatives to understand what we have and have not validated. Assignees on this issue will use artifacts linked below.
Overview
The goal of this issue will be to create and iterate on the Jobs to be Done and their corresponding job stories for the Monitor:Health group. Our goal is to utilize the jobs theory to better understand our buyers' and users' needs. As part of the product development workflow, we will select prioritized job stories for problem and solution validation. We will then move the validated solutions to the build track, and launch the feature. Each quarter, we will select key JTBD and job stories for user experience testing.
Goals
- Utilize JTBD and job stories to:
- Understand our users' motivations
- Validate identified use cases and solutions
- Continuously test and iterate features to ensure we are meeting our customers' and users' needs.
- Create a transparent view for our stakeholders into the current and future state of the product.
Challenges
- There may be many job stories that need to be validated. We will need a good way of deciding which to bring into the validation track.
Task
In order to help us understand where to focus on improving the Monitor:Health offering, please review the Jobs to be done below. Based on your experience, please provide a
Artifacts from past research cycles
Error Tracking:
- Error Tracking Problem Validation
- Error Tracking Opportunity Canvas
- Error Tracking User Interview notes
- Error Tracking UXR Insights
- Error Tracking User Interview Affinity Map
- Error Tracking User Journey
Incident Management:
- Incident Management Viable Epic
- Incident Management Research User Interview Insights
- Incident Management Affinity Map Mural