Cannot delete account on GitLab.com
Summary
When trying to delete my user account on GitLab.com via gitlab.com/profile/account and then "Delete account" nothing happens. After entering my (correct) password, I am redirected to gitlab.com/, still logged in and with a fully functional account. There was no infobox about a scheduled deletion. Over 24 hours have passed since my first attempt.
Steps to reproduce
- Go to gitlab.com/profile/account.
- Click the red button "Delete account".
- Enter your password in the input field.
- Click "Delete account".
What is the current bug behavior?
My account still exists and I'm still logged in.
What is the expected correct behavior?
My account is deleted.
Output of checks
This bug happens on GitLab.com
Related Support Tickets (internal)
- https://gitlab.zendesk.com/agent/tickets/157782
- https://gitlab.zendesk.com/agent/tickets/157820
- https://gitlab.zendesk.com/agent/tickets/157821
- https://gitlab.zendesk.com/agent/tickets/156821
- https://gitlab.zendesk.com/agent/tickets/157941 ; Kibana: https://log.gprd.gitlab.net/goto/8b395fa5c65d49bd5936722c086c63f2
- https://gitlab.zendesk.com/agent/tickets/158137
- https://gitlab.zendesk.com/agent/tickets/157814 ; Kibana: https://log.gprd.gitlab.net/goto/722ba6d9d08b4af013deb138c4a887eb
- https://gitlab.zendesk.com/agent/tickets/158952 ; user wants to cancel account deletion but afraid it will get deleted later
Edited by Sokunrotanak Srey (Rotanak)