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Error 500 in Service Desk due missing asset

Summary

Service desk returns Server error due missing asset /opt/gitlab/embedded/service/gitlab-rails/app/assets/images/bot_avatars/support-bot.png.

Steps to reproduce

  1. Install GitLab CE in Docker
  2. Create a new project
  3. Open Service Desk

What is the current bug behavior?

Service Desk returns Error 500.

What is the expected correct behavior?

Working Service desk.

Relevant logs and/or screenshots

Started GET "/open-source/iqrf-gateway-webapp/-/issues/service_desk" for 2001:470:5bb2::bd5 at 2020-07-22 15:48:09 +0000
Processing by Gitlab::RequestForgeryProtection::Controller#index as HTML
Completed 200 OK in 0ms (ActiveRecord: 0.0ms | Elasticsearch: 0.0ms | Allocations: 92)
Processing by Projects::IssuesController#service_desk as HTML
  Parameters: {"namespace_id"=>"open-source", "project_id"=>"iqrf-gateway-webapp"}
Completed 500 Internal Server Error in 25ms (ActiveRecord: 5.3ms | Elasticsearch: 0.0ms | Allocations: 9543)
  
Errno::ENOENT (No such file or directory @ rb_sysopen - /opt/gitlab/embedded/service/gitlab-rails/app/assets/images/bot_avatars/support-bot.png):
  
app/models/concerns/avatarable.rb:41:in `initialize'
app/models/concerns/avatarable.rb:41:in `open'
app/models/concerns/avatarable.rb:41:in `open'
app/models/concerns/avatarable.rb:41:in `bot_avatar'
app/models/user.rb:667:in `block in support_bot'
app/models/concerns/has_unique_internal_users.rb:39:in `create_unique_internal'
app/models/concerns/has_unique_internal_users.rb:10:in `unique_internal'
app/models/user.rb:664:in `support_bot'
app/controllers/projects/issues_controller.rb:334:in `finder_options'
app/controllers/concerns/issuable_collections.rb:79:in `issuable_finder_for'
app/controllers/concerns/issuable_collections.rb:134:in `finder'
app/controllers/concerns/issuable_collections.rb:57:in `issuables_collection'
app/controllers/concerns/issuable_collections.rb:18:in `set_issuables_index'
app/controllers/application_controller.rb:491:in `set_current_admin'
lib/gitlab/session.rb:11:in `with_session'
app/controllers/application_controller.rb:482:in `set_session_storage'
lib/gitlab/i18n.rb:55:in `with_locale'
lib/gitlab/i18n.rb:61:in `with_user_locale'
app/controllers/application_controller.rb:476:in `set_locale'
lib/gitlab/error_tracking.rb:50:in `with_context'
app/controllers/application_controller.rb:541:in `sentry_context'
app/controllers/application_controller.rb:469:in `block in set_current_context'
lib/gitlab/application_context.rb:52:in `block in use'
lib/gitlab/application_context.rb:52:in `use'
lib/gitlab/application_context.rb:20:in `with_context'
app/controllers/application_controller.rb:462:in `set_current_context'
lib/gitlab/request_profiler/middleware.rb:17:in `call'
lib/gitlab/middleware/go.rb:20:in `call'
lib/gitlab/etag_caching/middleware.rb:13:in `call'
lib/gitlab/middleware/multipart.rb:140:in `call'
lib/gitlab/middleware/read_only/controller.rb:51:in `call'
lib/gitlab/middleware/read_only.rb:18:in `call'
lib/gitlab/middleware/same_site_cookies.rb:27:in `call'
lib/gitlab/middleware/basic_health_check.rb:25:in `call'
lib/gitlab/middleware/handle_ip_spoof_attack_error.rb:25:in `call'
lib/gitlab/middleware/request_context.rb:23:in `call'
config/initializers/fix_local_cache_middleware.rb:9:in `call'
lib/gitlab/metrics/requests_rack_middleware.rb:60:in `call'
lib/gitlab/middleware/release_env.rb:12:in `call'

Output of checks

Results of GitLab environment info

Expand for output related to GitLab environment info 
System information
System:		
Current User:	git
Using RVM:	no
Ruby Version:	2.6.6p146
Gem Version:	2.7.10
Bundler Version:1.17.3
Rake Version:	12.3.3
Redis Version:	5.0.9
Git Version:	2.27.0
Sidekiq Version:5.2.9
Go Version:	unknown

GitLab information
Version:	13.2.0
Revision:	d47fc5085a7
Directory:	/opt/gitlab/embedded/service/gitlab-rails
DB Adapter:	PostgreSQL
DB Version:	11.7
URL:		https://gitlab.iqrf.org
HTTP Clone URL:	https://gitlab.iqrf.org/some-group/some-project.git
SSH Clone URL:	ssh://git@gitlab.iqrf.org:2222/some-group/some-project.git
Using LDAP:	no
Using Omniauth:	yes
Omniauth Providers: github

GitLab Shell
Version:	13.3.0
Repository storage paths:
- default: 	/var/opt/gitlab/git-data/repositories
GitLab Shell path:		/opt/gitlab/embedded/service/gitlab-shell
Git:		/opt/gitlab/embedded/bin/git

Results of GitLab application Check

Expand for output related to the GitLab application check 
GitLab Shell: ... GitLab Shell version >= 13.3.0 ? ... OK (13.3.0)
Running /opt/gitlab/embedded/service/gitlab-shell/bin/check
Internal API available: OK
Redis available via internal API: OK
gitlab-shell self-check successful

Checking GitLab Shell ... Finished


Checking Gitaly ...


Gitaly: ... default ... OK


Checking Gitaly ... Finished


Checking Sidekiq ...


Sidekiq: ... Running? ... yes
Number of Sidekiq processes ... 1


Checking Sidekiq ... Finished


Checking Incoming Email ...


Incoming Email: ... Checking Reply by email ...


IMAP server credentials are correct? ... Checking gitlab@iqrf.org
yes
Init.d configured correctly? ... skipped
MailRoom running? ... skipped


Checking Reply by email ... Finished


Checking Incoming Email ... Finished


Checking LDAP ...


LDAP: ... LDAP is disabled in config/gitlab.yml


Checking LDAP ... Finished


Checking GitLab App ...


Git configured correctly? ... yes
Database config exists? ... yes
All migrations up? ... yes
Database contains orphaned GroupMembers? ... no
GitLab config exists? ... yes
GitLab config up to date? ... yes
Log directory writable? ... yes
Tmp directory writable? ... yes
Uploads directory exists? ... yes
Uploads directory has correct permissions? ... yes
Uploads directory tmp has correct permissions? ... yes
Init script exists? ... skipped (omnibus-gitlab has no init script)
Init script up-to-date? ... skipped (omnibus-gitlab has no init script)
Projects have namespace: ...
3/1 ... yes
3/2 ... yes
27/4 ... yes
3/5 ... yes
51/7 ... yes
1/9 ... yes
27/10 ... yes
40/11 ... yes
30/14 ... yes
3/15 ... yes
31/16 ... yes
27/17 ... yes
40/18 ... yes
31/19 ... yes
27/20 ... yes
27/24 ... yes
27/25 ... yes
47/26 ... yes
47/27 ... yes
47/28 ... yes
47/29 ... yes
51/30 ... yes
51/31 ... yes
60/32 ... yes
57/33 ... yes
57/34 ... yes
63/35 ... yes
61/36 ... yes
63/37 ... yes
64/38 ... yes
31/39 ... yes
51/40 ... yes
51/41 ... yes
51/42 ... yes
51/43 ... yes
3/45 ... yes
1/47 ... yes
66/48 ... yes
67/49 ... yes
51/50 ... yes
3/51 ... yes
27/52 ... yes
3/53 ... yes
67/54 ... yes
67/55 ... yes
118/56 ... yes
3/57 ... yes
67/58 ... yes
3/59 ... yes
51/60 ... yes
67/61 ... yes
67/62 ... yes
27/63 ... yes
67/64 ... yes
Redis version >= 4.0.0? ... yes
Ruby version >= 2.5.3 ? ... yes (2.6.6)
Git version >= 2.22.0 ? ... yes (2.27.0)
Git user has default SSH configuration? ... yes
Active users: ... 55
Is authorized keys file accessible? ... yes
GitLab configured to store new projects in hashed storage? ... yes
All projects are in hashed storage? ... no
Try fixing it:
Please migrate all projects to hashed storage
as legacy storage is deprecated in 13.0 and support will be removed in 14.0.
For more information see:
doc/administration/repository_storage_types.md


Checking GitLab App ... Finished


Checking GitLab subtasks ... Finished