Restrict permissions to create an incident to Reporter and up
Release notes
Since the release of the new issue type Incident, users have been accidentally creating incidents when they meant to create issues. Incidents have a unique UI and workflow. Incidents also represent service disruptions or outages and should only created by users who understand the purpose and impact.
For this reason, we are going to restrict the permissions for those who can create incidents to help managers at impacted companies control the number of false-incidents that get created.
Problem to solve
Since the release of the new issue type Incident, users have been accidentally creating incidents when they meant to create issues. Incidents have a unique UI and workflow. Incidents also represent service disruptions or outages and should only created by users who understand the purpose and impact.
For this reason, we are going to restrict the permissions for those who can create incidents to help managers at impacted companies control the number of false-incidents that get created.
Intended users
Devon (DevOps Engineer) Allison (Application Ops)
User experience goal
Minimize the impact on teams seeing large numbers of false incidents
Proposal
Restrict permissions to create an incident to Reporter and up (they are currently set to Guest+)