Automatically add Incident timeline event when a certain event occurs
We need to automatically create Incident Timeline when a certain event occurs.
We have some options for doing this discussed in #344057 (comment 725505698), (manually (via explicit call in code) creating vs automatically)
Requirements
- Automatically created timeline events should not be able to be edited.
- Automatically created timeline events should not have a corresponding system note.
- MVC
- When an Incident is
opened
and by whom - When an Incident is
closed
and by whom - Alert status updated and by whom
- Incident status updated and by whom
- When an Incident is
Which events?
Existing System Note | Alert/Incident | Sync to timeline? |
---|---|---|
TODO | TODO | TODO |
Edited by Vitali Tatarintev