Ability to change full name for the service desk user
Problem to solve
Emails send from GitLab.com when using the servicedesk are send with an email name GitLab Support Bot
. Often times, the originator of the issue has no idea they are emailing the GitLab service desk - therefore receiving a response from this name is confusing.
Further details
- Within the project
Settings --> General --> Service Desk
- Add an new option,
Email from name
- When left blank use the
GitLab Support Bot
as is, otherwise use the name set in this field when sending mails
Proposal
From #37443 (closed)
Override the name of the existing Support Bot when emailing the client, however GitLab Support Bot will still author the issues/comments.
- Add a column to
service_desk_settings
to hold the name of the bot - Update
Projects::ServiceDeskController
to accept and set bot name - Use the name when sending email responses to clients
- Default to GitLab Support bot
- Allow the user to set the name in Service Desk settings
What does success look like, and how can we measure that?
n/a
Links / references
n/a
Edited by John Hope