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Add instructions for activation of SaaS trial runners activation and adding trial CI munutes

Vladimir Dzalbo (GitLab) requested to merge dzalbo-support-trial-runners into master

Why is this change being made?

"Working With GitLab Support" handbook page does not have a well defined process for requesting activation of trial runners (removing credit car requirement) or adding CI trial minutes for sales assisted trials.

This MR adds clarity on the process.

Author Checklist

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

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