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Describe new labeling scheme for L&R Support issues for Fulfillment

Mike Dunninger requested to merge mdunninger-labeling-scheme into master

Why is this change being made?

Licensing & Renewals Support is collaborating with the Fulfillment Product Management Team to manage a list of issues and epics that Support wants engineering to address in the product. As part of managing that list, we need a well-defined and consistent scheme for labeling the items on the list, and have never had one.

This MR updates the handbook to describe our newly-created scheme. See gitlab-com/support/licensing-subscription/fulfillment-requests#7 (closed) for more information.

Author Checklist

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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    • The when to get approval handbook section explains the workflow in more detail
  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

Edited by Mike Dunninger

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