Iterate on Big Rock 3 messaging to clarify the focus on customer value through product adoption, by means of excellent customer success management.,

Why is this change being made?

There is a growing misconception that this Big Rock is focused on training the CSMs to be less focused on product questions/adoption and more focused on executive-level conversations around growth and risk mitigation. This MR seeks to clarify that our mandates as CSMs will always be successful product adoption in line with a customer's business objectives

Author Checklist

• Provided a concise title for this Merge Request (MR)
• Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • The when to get approval handbook section explains the workflow in more detail
• If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
  • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

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