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docs(team::practices): add operations vs project work for services

Steve Xuereb requested to merge docs/team-practices-ops-vs-project into master

Why is this change being made?

What

Add new chart for operations vs project work for the services that we own:

  • all services
  • gitaly
  • praefect
  • ci-runners
  • customersdot

Why

It's important to track the operations vs project work to see where most of our backlog is and where most of our time is being spent on.

Reference: https://gitlab.com/gitlab-com/gl-infra/reliability/-/issues/17365

Author Checklist

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
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Edited by Steve Xuereb

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