Update subscription management contact workflow following CustomersDot changes
Why is this change being made?
Multiple changes made within this MR:
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Following several recent CustomersDot workflows introduction, I added headings and reorganized those changes to make them easier to follow.
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The workflow for adding and changing subscription management contact is now similar, with gitlab-org/customers-gitlab-com#4247 (closed) resolved, introduction of billing account memberships and the ability to update Zuora
Sold To
contact using CustomersDot. When changing subscription management contact, we should no longer need to invalidate the existing email (by adding_edited
) to release it. -
There were sections that were mentioned numerous times, a section "Other notable workflows involving CustomersDot" is introduced to reference from there instead.
Author Checklist
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Provided a concise title for this Merge Request (MR) -
Added a description to this MR explaining the reasons for the proposed change, per say why, not just what - Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
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Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI) - If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
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section on the page being edited - If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
- The when to get approval handbook section explains the workflow in more detail
- If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the
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If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR - If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.
Edited by Daphne Kua