Skip to content

Improve guidance and references for corrective actions

Alan Richards requested to merge master-patch-05bb into master

Why is this change being made?

An escalation from https://gitlab.com/gitlab-com/gl-infra/reliability/-/issues/23654#note_1391301346 corrective action resulted in the priority of the corrective action being reduced and there was some confusion about should this have taken place. This MR clarifies that severity should match the incident (not changed) and that priority can be decided based on https://about.gitlab.com/handbook/engineering/infrastructure/team/reliability/issues.html#issue-priority but should be based on the severity if no other information is available.

I also added some references to make it easier to create corrective actions directly from the handbook page.

Author Checklist

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

Merge request reports

Loading