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(Merge May 31) Change internal request SLO to be priority-based

Mike Dunninger requested to merge mdunninger-internal-request-SLOs into master

Why is this change being made?

This change describes the move to using priority-based SLOs for internal requests to the L&R Support Team, as detailed in Support Team Meta issue 5049. It details the SLO for each priority level, and describes criteria and common scenarios for each as well.

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