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Removes specialized forms and redirects partners to use named contacts and normal forms

Lyle Kozloff requested to merge lyle-update-partner-ticket-filing into master

Why is this change being made?

As a part of improving support for the customers of partners, we're allowing customers to open tickets directly with GitLab support and requiring they be informed and active in choosing to include partners in their support interactions.

This MR updates guidance for how partners can open tickets. The main effect is on Open partners who can:

  • open tickets for their customers
  • must direct their customers to include them if they wish to be included

Once accomplished, the specialized forms for both types of partners will be removed.

Relates to:

Author Checklist

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