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Add UXR PNPS information to Digital Programs NPS/CSAT page

John Gamboa requested to merge NPS_Update into master

After working with the UX Research team recently, I figured it would be worth calling out that this team conducts their own NPS surveys that differ from those conducted by the Digital CS team. I wanted to add a few handbook pages related to that.

Why is this change being made?

Want to call out the different NPS survey in case any questions pop up, as there's currently still some risk of customers getting multiple surveys from GitLab. We're working to change this, but I wanted to call it out.

💡 Provide a detailed answer to the question on why this change is being proposed, in accordance with our value of Transparency.

CHANGEME - add the details saying why, not just what.

Author and Reviewer Checklist

Please verify the check list and ensure to tick them off before the MR is merged.

  • Provided a concise title for this Merge Request (MR)
  • Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
    • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added, and the content is SAFE
  • Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
    • The when to get approval handbook section explains the workflow in more detail
  • For transparency, share this MR with the audience that will be impacted.
    • Team: For changes that affect your direct team, share in your group Slack channel
    • Department: If the update affects your department, share the MR in your department Slack channel
    • Company: If the update affects all (or the majority of) GitLab team members, post an update in #whats-happening-at-gitlab linking to this MR
Edited by John Gamboa

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