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Clarifying Support's Deep Dive Process

Harish Ramachandran requested to merge harish-deep-dives-clarity-docs into master

Closes gitlab-com/support/support-team-meta#1521 (closed)

This MR addresses the concerns and idea brought up in gitlab-com/support/support-team-meta#1521 (closed), and works in tandem with the changes proposed to the Deep Dive template in https://gitlab.com/gitlab-com/support/support-team-meta/merge_requests/39.

Edited by Cynthia "Arty" Ng

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