Clarifying Support's Deep Dive Process
Closes gitlab-com/support/support-team-meta#1521 (closed)
This MR addresses the concerns and idea brought up in gitlab-com/support/support-team-meta#1521 (closed), and works in tandem with the changes proposed to the Deep Dive template in https://gitlab.com/gitlab-com/support/support-team-meta/merge_requests/39.
Edited by Cynthia "Arty" Ng