Update the customer emergency alert wording
Why is this change being made?
Currently, if an incident is not acknowledged, the management is being notified before everyone on the call rotation is notified.
This MR is fixing the wording used in this page to match the current alert sequence.
Recent example incident (Slack internal)
Author Checklist
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Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what -
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Edited by Rehab