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Introducing ticketing style guide

Rehab requested to merge rhassanein-ticketing-guide into master

Why is this change being made?

Support Engineers spend most of their time handling tickets. This MR is introducing a style guide for Zendesk ticketing, where we'll eventually gather and document the best practices for efficient ticket handling and better queue collaboration within the team.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
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    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to your manager.
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Edited by Rehab

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