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Add manager-approval criteria and timeline expectations to CSM Success Plan page 0 of 4 checklist items completedupdated
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Adding a Success Plan strategy template 3 of 4 checklist items completed
- Merged
- 18
- 1
updated -
Fix grammar and syntax on CSM handbook page 3 of 4 checklist items completed
- Merged
- 2
updated -
Include retrospective process in TAM handbook 4 of 4 checklist items completed
- Merged
- 2
- Approved
updated -
Creating section for Account Growth Plans in TAM Handbook 2 of 4 checklist items completed
- Merged
- 2
updated -
Updating CSM Manager alignment details for FY24 4 of 4 checklist items completedupdated
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First rough draft of the Handbook Page for the Customer Collaboration Project 3 of 4 checklist items completed
- Merged
- 12
- Approved
updated -
Changing the TAM prioritization model 3 of 4 checklist items completed
- Merged
- +4
- 6
- Approved
updated -
Update Iteration 0 HighTouch TAM Customer Lifecycle 2 of 4 checklist items completed
- Merged
- 4
- Approved
updated -
Segments account escalation opening steps to allow anyone in GitLab to start one 0 of 4 checklist items completed
- Merged
- 24
- 1
updated -
Bolding the "DevSecOps Adoption Guide" entry for better visibility. 2 of 4 checklist items completedupdated
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Adding the "DevSecOps Adoption Guide" to the list of CSM webinars 2 of 4 checklist items completedupdated
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Update call expectations for commercial 0 of 4 checklist items completed
- Merged
- 1
updated -
CSM Handbook risks - Clarify who counts as key stakeholders, align with CoM 0 of 4 checklist items completed
- Merged
- 5
updated -
Updates to CSM red health score criteria 3 of 4 checklist items completed
- Merged
- 2
updated -
Adding more CSM details to the Account Team page 3 of 4 checklist items completed
- Merged
- 1
updated -
Updating the "Risk Mitigation" page with our new DevSecOps adoption path 3 of 4 checklist items completed
- Merged
- 7
updated -
Create Customer Success Engineer CSE Handbook section 3 of 4 checklist items completed
- Merged
- +2
- 9
updated -
Moving towards use of "EBR Fact Sheets" in lieu of "EBR Sell Sheets" 2 of 4 checklist items completed
- Merged
- 3
- 1
updated -
Add new risk process for Yellow - Requires Triage customers 3 of 4 checklist items completed
- Merged
- 9
- Approved
updated