[SaaS] Add messaging about user overage process to purchase flow
Problem to solve
SaaS customers are being surprised and taken off-guard by Quarterly Subscription reconciliations. Because self-service SaaS customers have not historically been charged true-ups, the QSR process and the fact that they have to pay for overages is totally new. See tickets from customers here.
Intended users
This issue is just for SaaS customers.
- Group Owners who are purchasing a subscription through our self-service purchase flow
- See exactly which use cases we're solving for in the Epic description.
Proposal
When a user is purchasing GitLab, make sure that they are aware of the overage process. Show a message to all customers using the self-service purchase flow that notifies them about the overage process.
Link for How does billing work?
: https://docs.gitlab.com/ee/subscriptions/quarterly_reconciliation.html
(shared here)
Edited by Angelo Gulina