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Draft: Service Desk Ticket integration branch

Tristan Read requested to merge tr-ticket-integration-branch into service-desk-ticket-controller

What does this MR do and why?

==Do Not Merge==

Integration branch, combining changes from !126276 (closed) and !128443 (closed).

The purpose is:

  • to test the combined solution and find any blocking issues.
  • add controller changes required for the legacy toggle.

Screenshots or screen recordings

Screenshots are required for UI changes, and strongly recommended for all other merge requests.

Before After

How to set up and validate locally

Numbered steps to set up and validate the change are strongly suggested.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Tristan Read

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