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Feature/service desk be

jneen requested to merge feature/service-desk-be into master

What does this MR do?

Implements the backend for the service desk feature

Are there points in the code the reviewer needs to double check?

Security, security, security. This MR should provide:

  • unsubscription (using the current Subscribable infra)
  • spam filtering (using the existing Spammable infra)
  • prevents the support bot user from mentioning any other entities
  • prevents the support bot user from using slash commands.

Open question for reviewers: are there any other malicious or annoying things an external email sender can use?

Screenshots (if relevant)

Does this MR meet the acceptance criteria?

What are the relevant issue numbers?

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