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Add guidance on allowed Geo IPs for 401 troubleshooting

Lucie Zhao requested to merge docs_lz_brie into master

What does this MR do and why?

!95815 (closed)

This is copied over from the linked MR that Brie had open, I wanted to make sure this gets merged.

This MR updates the Geo Admin Area shows ‘Unknown’ for health status and ‘Request failed with status code 401’ troubleshooting section to add an additional suggestion.

Folks may be encountering this error because the IP address for the impacted secondary is not permitted in Allowed Geo IPs.

These issues may be of interest to folks interested in this MR:

This information was a critical part of resolving a ticket that is available to GitLab team members with access to Zendesk 🎫 .

This MR is being added to help reduce the time to resolve tickets like this in the future.

The Geo Admin Area shows ‘Unknown’ for health status and ‘Request failed with status code 401’ section was discussed regularly in our efforts. Having this information there at the time would have helped us to resolve the ticket much more effectively.

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