Skip to content

Add troubleshooting to license docs

Kaitlyn Chappell requested to merge docs-license-page-review into master

What does this MR do?

The Support team is reviewing documentation that is frequently linked in Zendesk. In reviewing the license docs I found a few common questions that customers were asking that did not have answers in the docs. This merge request adds the following into a troubleshooting section:

  • "License" does not appear in the admin area because customer is a GitLab.com user or has Community Edition installed
  • A renewal license cannot be uploaded because additional true up users must be purchased

Related issues

Closes gitlab-com/support/support-team-meta#2294 (closed)

Author's checklist (required)

When applicable:

Review checklist

All reviewers can help ensure accuracy, clarity, completeness, and adherence to the Documentation Guidelines and Style Guide.

1. Primary Reviewer

  • Review by a code reviewer or other selected colleague to confirm accuracy, clarity, and completeness. This can be skipped for minor fixes without substantive content changes.

2. Technical Writer

  • Optional: Technical writer review. If not requested for this MR, must be scheduled post-merge. To request for this MR, assign the writer listed for the applicable DevOps stage.

3. Maintainer

  1. Review by assigned maintainer, who can always request/require the above reviews. Maintainer's review can occur before or after a technical writer review.
  2. Ensure a release milestone is set.
  3. If there has not been a technical writer review, create an issue for one using the Doc Review template.
Edited by Russell Dickenson

Merge request reports

Loading