Add troubleshooting scenario for 500 error

What does this MR do?

We've seen multiple reports via ZD for this issue:

https://gitlab.zendesk.com/agent/tickets/182446 https://gitlab.zendesk.com/agent/tickets/182844

This MR is documenting the knowledge we gained for the different setups and should save other Support engineers time and avoid duplicating effort.

Screenshots (strongly suggested)

Does this MR meet the acceptance criteria?

Conformity

• Changelog entry
• Documentation (if required)
• Code review guidelines
• Merge request performance guidelines
• Style guides
• Database guides
• Separation of EE specific content

Availability and Testing

• Review and add/update tests for this feature/bug. Consider all test levels. See the Test Planning Process.
• Tested in all supported browsers
• Informed Infrastructure department of a default or new setting change, if applicable per definition of done

Security

If this MR contains changes to processing or storing of credentials or tokens, authorization and authentication methods and other items described in the security review guidelines:

• Label as security and @ mention @gitlab-com/gl-security/appsec
• The MR includes necessary changes to maintain consistency between UI, API, email, or other methods
• Security reports checked/validated by a reviewer from the AppSec team