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Allow to create service desk issues when all lines of the email are quoted

Felipe Cardozo requested to merge issue_337598 into master

What does this MR do and why?

Allows creating service desk issues when email has only an empty quote(all lines starting with >).

This scenario could happen when forwarding an email to create a service desk issue without adding any new context.

related to #337598 (closed)

How to set up and validate locally

  1. Enable service desk locally. You can follow these steps.
  2. Send an email to the service desk address with all lines starting with >.

MR acceptance checklist

This checklist encourages us to confirm any changes have been analyzed to reduce risks in quality, performance, reliability, security, and maintainability.

Edited by Felipe Cardozo

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