Resolve "Service Desk seems to ignore "Accepted Headers""
What does this MR do and why?
This MR solves #364683 (closed) by adding an additional documentation on how the References header is used (RFC2822 - Identification fields). The new note reflects that the References header is accepted to link message chains, not to identify the destination address.
Screenshots or screen recordings
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How to set up and validate locally
- Pull changes
- Visit the http://127.0.0.1:3000/help/administration/incoming_email.html or http://gdk.test:3000/help/administration/incoming_email.html (depends on local configuration)
Direct links
MR acceptance checklist
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Related to #364683 (closed)
Edited by Stanislav Dobrovolschii