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Add troubleshooting for missed custom certs

Wei-Meng Lee requested to merge weimeng-master-patch-21586 into master

What does this MR do?

Adds troubleshooting steps for when custom certificates are not detected.

Related issues

This issue was reported and resolved via support (Zendesk, internal use)

Changing the header title?

  • Is it completely necessary to change the title? Changing titles breaks deep linking. If yes, proceed further.
  • Move the old heading title to the bottom of the page.
  • Change the header tag to h5, #####.

Moving docs to a new location?

  • Make sure the old link is not removed and has its contents replaced with a link to the new location.
  • Make sure internal links pointing to the document in question are not broken.

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