Add SkipEscalationUponHumanUpdate processor
What does this MR do and why?
Adds processor to label incident with escalation::skipped
when there is a human update on an incident issue.
Iteration 1 step 3 of gitlab-org/quality/engineering-productivity/team#547 (comment 2113450347)
Actually, this step should be completed before we merge the MR for step2 Update pipeline incident sla enforcer to trigge... (!3027 - merged), so escalations can be skipped or aborted.
Expected impact & dry-runs
These are strongly recommended to assist reviewers and reduce the time to merge your change.
See https://gitlab.com/gitlab-org/quality/triage-ops/-/tree/master/doc/scheduled#testing-policies-with-a-dry-run on how to perform dry-runs for new policies.
See https://gitlab.com/gitlab-org/quality/triage-ops/-/blob/master/doc/reactive/best_practices.md#use-the-sandbox-to-test-new-processors on how to make sure a new processor can be tested.
Action items
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If adding environment variables for reactive processors, update config/triage-web.yaml
and.gitlab/ci/triage-web.yml
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(If applicable) Add documentation to the handbook pages for Triage Operations => - (If applicable) Identify the affected groups and how to communicate to them:
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/cc @ person_or_group
=> -
Relevant Slack channels => -
Engineering week-in-review
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