✨ [GitLab Dedicated] Prioritize asking for identifying info to ease and speed log exploration

Why is this change being made?

This MR adjusts the GitLab Dedicated Support logs workflow to suggest that folks prioritize asking for identifying information early in a ticket.

This will make sure we have what we need to look in Opensearch as early as possible and should contribute to increased time to resolution of tickets.

See gitlab-com/gl-infra/gitlab-dedicated/team#2572 for our efforts to improve the Opensearch examples as a part of this epic gitlab-com/gl-infra/gitlab-dedicated&212.

Author Checklist

• Provided a concise title for this Merge Request (MR)
• Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
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  • The when to get approval handbook section explains the workflow in more detail
• If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
  • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

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