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Adding notes from Customer Discovery Meetings led by PMs to UX Research Drive

Nadia Udalova requested to merge nudalova-master-patch-35933 into master

Why is this change being made?

We don't have a general process for documenting the findings from Customer Discovery Meetings (user interviews) led by PMs. Instead, we see that PMs are following different processes, using different tools:

  • Team GitLab issues
  • Google Docs
  • Slack
  • Customer interview requests project in GitLab etc.

Problem

Not having all insights collected in common place that is easy accessible - can lead to problems referring to these findings later in the product design process and causes less visibility for other team members.

Proposal

Add a short reinforcement for this process to Product Handbook, to leverage UX Insights repository UX Research Drive for storing Customer Discovery Meetings notes. with discovery meeting label (not yet created, as this is a proposal).

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I would like to first run this suggestion by @jeffcrow @loriewhitaker @sarahj and @gitlab-com/gitlab-ux/managers to form a proposal, and later invite PMs to collaborate.

Edited by Nadia Udalova

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