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Update new zendesk views in the ticket workflow

Silvester Wainaina requested to merge docs-update-ticket-worklow into master

Why is this change being made?

Update the ticket support workflow with the new Zendesk views. The old views (.com with SLA, .com Accounts, Groups, Login, or SM with SLA have been replaced with Your region Needs Org/Triage/FRT, Your region+All Regions Needs Assignee view etc.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
  • Assign this change to the correct DRI
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
    • If the changes relate to any part of the project other than updates to content and/or data files please make sure to ping @gl-static-site-editor in a comment for a review and merge. For example changes to .gitlab-ci.yml, JavaScript/CSS/Ruby code or the layout files. (this requirement has been removed pending identification of a new DRI for the handbook)
Edited by Silvester Wainaina

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